Product Warranty

All products carry a standard, back to base 12 month warranty from the date of purchase and this is provided by E17 Electronics Ltd.

In the unlikely event that your product develops a technical fault, you should contact us immediately with your name, contact number, a photo/video of the issue, if possible.. We will then contact you and attempt to resolve the issue remotely within 24 hours. The customer must follow any given instructions in resolving the issue. If all possible solutions have failed, a return will be required (more information on returns can be found in the ‘Returns’ section below).
Once returned, the unit will be inspected and a decision will be made on whether it is economical to repair the product or whether it should be replaced with an equivalent item.
Repairs are completed as expediently as possible, and usually within 7 working days. All returns are fully tested for 48 hours to ensure that any intermittent faults have been rectified. Repairs are free of charge for parts and labour, unless faults have been caused by accident, negligence, or misuse (for which there will be no refund or exchange).

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Change of mind:

If you have changed your mind or have read the description incorrectly and would like to return your item(s) after delivery, we are happy to refund your purchase if you contact us within the first 1 days of the customer receiving the goods. We ask that the original packaging be kept and used to return the goods.  The return of the goods will be the customer’s responsibility and at their own expense.  Refunds will be issued within 7 working days of safe receipt of the goods. In the event that your item was damaged in transit, we will refuse the delivery of the item, contact the customer and the customer will have to pursue the courier to claim for the damage.

We reserve the right to reduce refunds if the returned goods show signs of diminished value (through use, or cosmetic appearance from handling).

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Faulty goods (up to 1 month from date of purchase):

In the unfortunate scenario where your item becomes faulty, we will always try to repair or replace the item. If we cannot repair or replace the item then we will issue a refund.

If you do not want the item to be repaired / replaced and instead would like a refund, this will only be processed once the goods are back with us and have been inspected to ensure the item has been returned in the same condition as it was supplied.  If you have informed us that you are returning the goods for a refund then you must not use the item any further before returning.

Faulty items (after 1 month from date of purchase):

After 1 month we only offer a repair or replacement service.  If the item cannot be repaired or replaced, only then will a refund be offered.

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Packaging the return:

We advise that all original packaging be kept for your product in the event you have to return the goods to us for any reason.  If you dispose of the packaging and the item needs to be returned due to a fault, you are responsible for sourcing suitable replacement packaging.  It is the customer’s responsibility to package the item in a safe way, suitable for courier transport.  If the item is damaged in transit when being returned to us due to insufficient/negligent packaging then the customer is responsible for the damage.  Items must be returned with all the contents that were supplied and in the original box (e.g. remotes, cables, stands etc).  If goods are returned and parts are missing and not subsequently returned (if they we were omitted in error) then the value of these parts will be deducted from the refund given.

The customer is expected to enclose a brief note when returning the item so we can identify the goods.  Failure to do this may result in delays to any repair/replacement/refund.

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Complaints procedure
If we fail to meet the high standards and service we strive to achieve, please write to us at:
E17 Electronics Ltd

186A Blackhorse Lane

E17 6AD

London

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Delivery:

We can only deliver to the address on the sales record, which comes from your customer account (however the delivery address can be amended before payment). We cannot change an address after purchase, send goods to an alternative address, leave items with neighbours, or in a ‘safe place’. This is all for insurance purposes.

We deliver goods to destinations within the UK Mainland Only *. We do  deliver to any part of Ireland, Northern Ireland, Isle of Wight or Isle of Man with additional cost.  All parcels we send are insured at no extra cost.  Please provide proof of I.D to the driver if requested.

In the unlikely event that your product appears lost in transit please contact us ASAP. If the product appears damaged in transit, please contact us within 24 hours of delivery.

We’re not liable for any customer compensation if delivery has failed due to a customer fault.

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Payments:

All prices are in pounds sterling and are inclusive of VAT at the current rate. Payment can be via PayPal through . All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order. No orders will be dispatched until payment had cleared through PayPal. E-Cheques can take up to 7 working days to clear.  Goods are not despatched until we have cleared funds.

 

Pricing and our goods:
All item contents will be stated on the listing and it’s the customers responsibility to check this before purchase. If you are viewing the listing on a mobile device, please press ‘see listing’ to view. We do not include HDMI leads or Optical cables with any of our products and these must be brought separately.  

We constantly monitor prices to bring you the best value on electrical goods. Prices are regularly checked against other leading online retailers to ensure that our customers receive the lowest available prices.